Items are eligible for free returns within 14 days of receiving your product.

Please contact hello@maxandstone.com and reference the order number and item(s) to be returned and you will receive a label to process your return.

Any jewelry purchased that includes a certification card MUST must be returned with their original certificate.

Refunds will be processed to the orginal method of payment once your item has been received by our returns department.

Please allow 7-10 business days for processing.

If we do not receive the return, or if the return was sent using your own shipping label, we are unable to process a refund or exchange unless you are able to provide proof of shipment and receipt through the label's tracking numbers. If tracking information does not show the item as sent, we will ask that you file a claim with the carrier for a lost package before we can process a refund or exchange.

We offer a 1 year warranty with every purchase because we believe in the quality of our jewelry. There’s no need to worry about any possible damages due to craftsmanship or manufacturing defects because we’ll take care of it.

Get in touch at hello@maxandstone.com, and we’ll either have your piece repaired or a replacement of the same item.

If neither option is possible, a store credit equivalent to the purchase price will be issued. Refunds will not be issued for warranty claims.

Fine jewelry is not invulnerable to normal wear, activities or trauma. We do not provide warranties for damage due to normal wear including scratches, product loss, loss of stones, theft, trauma such as yanking, bending, caught or worn out prong(s), improper use or storage of your product, exposure to chemicals, make-up, swimming pools, sweat, hot tubs or bathing that can result in discoloration or other damage, and any modification to your product done by a third party outside of Max and Stone.

We hope this is never the case, but our apologies if it happens. Please take a picture of the defective or incorrect item, and email that along with your order number to hello@maxandstone.com. Our Customer Care Team will work quickly to resolve the issue.